On Thursday, May 27th, we will begin the implementation of our new phone system. While every effort is being taken to insure a smooth transition, some downtime of the telephones in our facility is necessary. There are also some changes which will impact us. The following list outlines some of these changes:
Extensions: Some of the internal extensions will be changing. If your extension is in the 3000 range, it will move to the 1000 range. For example, if your current extension is 3001, your new extension will be 1001. If your extension is in the 5200 range, it will move to the 1200 range. For example, 5201 will become 1201. All external numbers will remain the same. There should be no need to order new business cards.
Voicemail: There is no way to transfer existing voicemails over to the new system. At close of business on Thursday, all existing voicemails will be deleted. If you have any voicemails that absolutely must be retained, contact the help desk.
New Phones: Over the next couple of days, new phones will be placed on all desks. Please DO NOT attempt to plug these phones in. An Intertel technician will plug your phone in when the system is ready for it. Plugging a new phone into our existing system will damage the phone, and quite possibly the system itself. Please leave the new phones alone until you are told it is ready to use.
Training: Training for the new phones will be provided on Thursday. There will be at least four training sessions, more information regarding these sessions will be provided in a seperate email.
At close of business on Thursday, the existing phone system will be taken down, and the new system brought online. When you return to work on Friday, your new phone will be in place and fully functional. This new system will provide us with numerous new and enhanced features. In addition, the system will allow us to improve our already excellent customer service offerings. We will do everything in our power to minimize any adverse effects of this major system overhaul.
Thanks in advance for your patience.