Thanks for writing!
I appreciate you taking the time to share your feedback with us and apologize if our Web site has inconvenienced you. We are continuously working to improve your experience on wamu.com, so I have forwarded your comments on appropriately.
I know that banking on wamu.com makes it easier to manage your relationship with us and hope that you were able to find the information you needed. If not, we'd be happy to answer questions regarding your account. Simply send a message describing the situation. We generally reply within twenty-four hours confirming the actions we've taken.
There are many choices in banking today, and Washington Mutual is glad to have you as a customer. Since we strive to provide premier customer service during every interaction, we believe acting on your feedback is critical to our success. I hope you find your future interactions with us, whether by phone, via email, in person, or at an ATM, reflect that
commitment to service.
Formerly GOD'S LONELY MAN