Upsetting
Wednesday, February 12, 2003
 
Washington Mutual bank allows six online transfers of funds per month. After that, they charge $5 a transfer.

Union Bank used to charge for information obtained from an automated system.

It's crazy what we allow these people to get away with. And don't tell me they are huge bureaucratic corporations, 'cuz they're all run by people. I don't think the people who work for the monoliths -- the ticket-counter person at the airline, etc. -- take enough flak for being the agents of corporate drift. I mean, you can only say so many times, "I know it's not your fault."

Well, whose fault is it?
 
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