Upsetting
Thursday, September 19, 2002
 
Re: My letter to the car wash.

Joe,

I am in receipt of your letter dated Sept. 13, 2002 regarding your experience at my car wash. It appears the service we provided was not acceptable to you and for that I apologize. We certainly strive to provide the best customer service possible and unfortunately it takes input from customers like you, as negative as it may be, to help us improved where we need. It appears you were more concerned with the time element than you were with the quality and we continuously work on ways to speed up the process and not sacrifice quality.

Joe, I would invite you back to the carwash, at my expense, and will do everything in my control to make your experience a more pleasurable one. I appreciate your input and once again “apologize” for your inconvenience.

Sincerely,

D. L.
President
 
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