Upsetting
Friday, September 27, 2002
 
The headline today reads that Delta’s gonna lose $350 million this year.
These airlines, if there was ever a group of posh boys who deserve no one’s sympathy, it’s them.
Sept. 11 destroyed the bloated airline industry, we’re told. So what? They’ve been knifing us for years, they had it coming.

You’re waiting in Philadelphia for your flight to Boston in three hours.
The same flight is leaving in 45 minutes, and you notice no one getting on. The flight’s empty, and you ask the airline person at the counter if you can just take the earlier flight.
We love to see you smile.

The lady tells you, No problem, it’s just a $100 fee to change your ticket.
Wanna fly to Newark at Christmastime? Sure, $650.

They ply you with frequent-flyer miles that have so many restrictions on them they’re practically worthless. Terrible, unfriendly service and uncomfortable seats.

Good riddance.

But the real problem with the $350 million in losses is that though Delta’s chairman was nice enough to take a pay cut to only $600,000 a year, the human beings most affected will be the real people who do the real work.
My guys who throw suitcases and drink pitchers at The Waterfront. Their brethren mechanics, the few polite people at the front counter.
They get thrown in front of the bus.

Delta’s problems are not mine, and they shouldn’t be yours, either.

 
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