Upsetting
Thursday, September 19, 2002
 
D.L.,

I appreciate your sincere and professional response to my letter – it indicates you are quite serious about running a successful business. Your interest in your customers separates you from your peers.
Also, I’m thankful for the gift certificate for a complimentary wash. Should my next visit to your business take significantly less time than it did last time, you will have in me a customer for life.


Best,
Joe Smith
 
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